[KEB HanaBank]
An Important Service Notice from KEB Hana Bank
1.Temporary Service Suspension:
A new KEB Hana Bank will emerge on June 7 as the IT systems of (former) KEB and (former) Hana Bank are integrated.
To enable this, all banking transactions will be suspended from June 4 at 00:00 (midnight) to June 7 at 06:00.
The following services will be suspended:
-- All banking transactions (Internet/Smartphone/Phone Banking/ATMs); -- Check cards linked to a KEB Hana account;
-- Card cash advances from KEB Hana ATMs;-- Long-term Card loans; and -- 'Hana Members' services.
Note: (former) KEB ATMs, and (former) Hana foreign-currency remittances are suspended starting June 3 at 16:00.
The following services will be available:
- Credit card usage (domestic/overseas); -- Card cash advances at other banks' ATMs; -- money exchange at airports.
To lessen inconvenience during the suspension, please take necessary prior steps (i.e., cash withdrawals).
2. Changes to Smartphone Banking.
-- The existing 'Smart Bank' app will be discontinued on June 4 at 00:00 and replaced by Hana 1Q Bank Global app.
Please download the 1Q bank Global app from your app store starting June 7, and then delete the 'Smart Bank' app.
(Note: iPhone users must re-transfer their digital certificate from their PC to the 1Q Bank Global app.
3. Prime Customer services will also change on June 7, creating an integrated service plan for customers of both former KEB and former Hana Bank. For details, please consult a branch.
We apologize for any inconveniences you may experience. We will express our appreciation through improved services under our integrated IT system starting June 7. For more information, contact the Customer Service Center (1544-3000) (ext. 8) or visit http://www.keb.co.kr