1. Introduction
Information technology (IT) nowadays plays a very important role in the success of a business in different organizations; it is and should be considered as a strategic element and should be an integral part of corporate governance [1]. This is the responsibility not only of IT managers, but also of the board of directors, executive management and senior executives [7].
There have been many attempts at improving IT governance over the years in order to promote satisfactory project completion. Companies have invested a lot of money to solve this problem, but have failed because they have focused on IT supply without taking into account business requirements.
One of the problems facing boards of directors and financial managers is to establish how profitable IT project investments are. The major obstacle in this respect is that the strategic IT demand management process, which is part of corporate governance of IT [17], [15], [4] and a key process for business success, has been underrated.
This can be attributed to the confusion of the concepts of corporate governance of IT [17], [15], [4] and IT management [13] until ISO standard 38500 [10] recently clarified the notions which are addressed at different levels of the hierarchical structure of an organization. Therefore, unless the two processes are perfectly coordinated, it is impossible to prioritize IT investments for maximum return.
We have conducted a literature review of strategic IT demand management and have not found much literature dealing with this topic. The problem with this process is that there is no prescription defining processes and specifying the different activities, roles and responsibilities of senior executives that are responsible for strategic IT demand management in organizations. On this ground, we have conducted an exploratory study to learn more about what is happening in organizations. The objectives of this study were as follows:
• Find out how important a role IT plays in organizations with a view to achieving business success.
• Review and analyse the extent to which the concept of strategic IT demand management in organizations
is recognized, established and accepted.
• Determine the standards and methodologies that are currently used in organizations for strategic IT
demand management.
• Determine the impact of current interest in specific topics related to strategic IT demand management. In
this case, we have included portfolio management and its use in organizations.
This paper is organized as follows. Section 2 describes how the research was carried out taking into account the research methodology, the context of research and investigation related to the study. Section 3 summarizes the results of the study concerning the importance of IT. Section 4 provides a classification of the study responses. Section 5 discusses the case study. Finally, we present the conclusions and future work in Section 6.
1. Introduction
Information technology (IT) nowadays plays a very important role in the success of a business in different organizations; it is and should be considered as a strategic element and should be an integral part of corporate governance [1]. This is the responsibility not only of IT managers, but also of the board of directors, executive management and senior executives [7].
There have been many attempts at improving IT governance over the years in order to promote satisfactory project completion. Companies have invested a lot of money to solve this problem, but have failed because they have focused on IT supply without taking into account business requirements.
One of the problems facing boards of directors and financial managers is to establish how profitable IT project investments are. The major obstacle in this respect is that the strategic IT demand management process, which is part of corporate governance of IT [17], [15], [4] and a key process for business success, has been underrated.
This can be attributed to the confusion of the concepts of corporate governance of IT [17], [15], [4] and IT management [13] until ISO standard 38500 [10] recently clarified the notions which are addressed at different levels of the hierarchical structure of an organization. Therefore, unless the two processes are perfectly coordinated, it is impossible to prioritize IT investments for maximum return.
We have conducted a literature review of strategic IT demand management and have not found much literature dealing with this topic. The problem with this process is that there is no prescription defining processes and specifying the different activities, roles and responsibilities of senior executives that are responsible for strategic IT demand management in organizations. On this ground, we have conducted an exploratory study to learn more about what is happening in organizations. The objectives of this study were as follows:
• Find out how important a role IT plays in organizations with a view to achieving business success.
• Review and analyse the extent to which the concept of strategic IT demand management in organizations
is recognized, established and accepted.
• Determine the standards and methodologies that are currently used in organizations for strategic IT
demand management.
• Determine the impact of current interest in specific topics related to strategic IT demand management. In
this case, we have included portfolio management and its use in organizations.
This paper is organized as follows. Section 2 describes how the research was carried out taking into account the research methodology, the context of research and investigation related to the study. Section 3 summarizes the results of the study concerning the importance of IT. Section 4 provides a classification of the study responses. Section 5 discusses the case study. Finally, we present the conclusions and future work in Section 6.
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