I suggested that the way to assure a positive feedback session would have been to ask the worker if you could return in about ten minutes to conduct a behavioral observation. This would have given the employee ample time to find the appropriate PPE and put it on for the observation. Then the evaluation would have more "safe" than "at-risk" checks, and the coaching session could be more positive than negative. This could increase the acceptability of the entire behavior-based coaching process.