The Network Operation Centre (NOC) is responsible for ensuring the maximum possible service
availability and performance for Zen's customer facing ISP services and internal network. Sitting within
the NOC, the network team are responsible for managing and maintaining the network providing these
services.
We are looking to recruit a Network Operations Engineer. While you will have some commercial
experience working as a NOC Engineer, it's more important that you have the aptitude and
demonstrable skills needed to fulfill this role whilst experienced members of the team will help you
develop your skills and confidence.
We interact frequently with Technical Support, Managed Support, Service Provisioning and Sales teams
so it's important that we are able to communicate ideas and information to people from a non-technical
background. We also work very closely with the Design and Engineering teams and as such need to
have a good all-round understanding of networks and systems.
Importantly, Network Operations Engineers must develop a solid understanding of Zen's products and
processes, they must be keen to learn, able to use their experience and initiative to tackle a broad range
of problems and contribute to the growing success of Zen.
Once you've settled into the role, you may be asked to join our call-out rota providing 24x7 support for
our key ISP services as well as covering both planned and unplanned out of hours work as required.