(1) What cultures of difference and conflict are present in this context? Does it make sense to influence them? How and in what time frame is it possible to introduce and facilitate the development of a new culture and management of difference and conflict? Here it was necessary for us to grasp the cultures in circulation in order to then work on the conflictual dynamics and on service quality. For example, it gradually emerged that many of the subjects considered conflict as something dangerous, believing that giving visibility to differences is something threatening and unmanageable.