Crisis management is sufficiently complex that organizations should have a permanent, trained crisis management team. A conversation I had recently with an FBI agent illuminates this point. My friend, who trains police departments to handle hostage taking or terrorist situations, advises them to consider a wide range of responses. It is often more effective to talk with a terrorist or hostage taker, for example, that to storm the barricades. But when unprepared, untrained police officers are faced with this kind of crisis, they will usually do not “easiest” thing-react with force. Without training, they are unprepared to respond to a crisis in a measured, thoughtful fashion.