What do you think? Did you notice the salutation? Starting an E-mail
with “Hi” instead of the more traditional “Dear” signals a less formal
tone. Using the category salutation “team” is a good way of indicating
a group purpose.
Go ahead. Calculate the Empathy Index, then compare your assessment
with the following analysis. (References to the team are in boldface and
the reference to Jan, the writer, is underlined. Note that references to “we,”
and “our” aren’t counted because they include both the team and Jan.