Simmons and Andaleeb (2001) providing quality services and satisfaction to user means
academic and research libraries can distinguish their services through friendly, helpful and
knowledgeable advice and the best technological resources available. Since academic library users
have varying needs and expectations, it is the responsibility of the library staff to know these needs
and expectations and strive to meet them. Fundamentally academic libraries are established to
provide information resources and services to meet users’ information needs. Therefore the purpose
of a library is defeated if its users are not satisfied with the resources and services it provides.