Scope of Responsibilities
1. To determine the scope of responsibilities of the LP staff stationed at any point in the distribution center
2. To determine the operation guideline for LP staff to ensure that the unifying standard is implemented in the
Company.
3. To ensure that the LP staff of HomePro’s DC abide by the single operation guideline set by the Company.
Objective
LP staff for DC is capable of correctly performing as per the target and policy set by the Company in relation to the prevention of loss and the preservation of Company’s benefit and safety of the staff and the third parties visiting the DC as well as being able to handle with crisis
Operation Standard
Prevention and Preservation of the Company’s Benefit
1. Open-close the office gate and DC gate
2. Inspection of the delivery procedures performed by DS
3. Inspection of the goods received in the GR area
4. Inspection of the stock area
5. Inspection of the Project Sales products
6. Inspection of the goods delivered to store
7. Inspection of the Claim and RTV goods
8. How to use Security locking seal
9. Anti-theft system and undertaker
10. CCTV Room Operation Procedures
11. Inspection of Anti-theft system
12. Entrance-Exit to DC area
13. Inspection of the assets passed in and out around the DC
14. Assets dropping at Guard Room
Security of the Customers and Safety Staff
1. Operation procedures upon inspecting the area for the security of DC
2. Operation procedures for inspecting the stock
3. Operation procedures for inspecting the area before opening and after closing the DC
4. Operation procedures for inspecting the fork lift
5. Operation procedures for inspecting the fire extinguishing device and fire exit
6. Operation procedures for inspecting the Fire Alarm
7. Operation procedures for inspecting the emergency light
8. Operation procedures for inspecting the fire extinguishing water
9. Operation procedures for inspecting the buffer rack
Crisis Management
1. Investigating the employee who robs the assets
2. Operation procedures for investigating the robber
3. Tracking the suspects/frisking and controlling
4. Operation procedures in case of threatened for bombing and sabotage
5. Operation procedures in case of detecting the explosive substances
6. Operation procedures in case of argument
7. Operation procedures in case of accident
8. Operation procedures in case the criminal uses weapons
9. Operation procedures in case of flooding
10.Inspection and reporting in case of emergency at night
Document Management and Administration
1. Document folder regiatration no.
2. Using any type of cards at the Guard Room
1. Prevention and Preservation of the Company’s Benefit
Topics Operation Procedures
1. Open-Close the office gate and DC gate
2. การปฏิบัติงานในการตรวจสอบการจัดส่งสินค้า DS
3. Operation procedures for inspecting the receipt of the goods in the GR Area
4. Operation guideline for inspecting the storage area
5.Operation guideline for inspecting the Project Sales products
6. Operatin guideline for inspecting the delivery of the goods to store
7. Operation guideline for checking the Claim and RTV products
8. How to use Security locking seal
9. Turning On/Off the Burglar Alarm System and the in charge staff.
10. Operation Procedures of the CCTV Room.
11. Checking the Burglar Alarm System
12. Entering-Leavingng the DC at guardroom.
Entering-Leavingng within the DC.
Entering-Leaving the Front Booth at the DC.
1. Visitor’s Car
2. Checking the Vendor’s Car
3 . Checking the Contractor’s Vehicle.
3.1 Contractor’s Vehicle
3.2 Checking the DS Staff’s vehicle.
DS Staff’s vehicle
3.3 Checking the Delivery Transport
Delivery Transport
13. Checking the property/products brought in-out through the company/store
Property brought out of the company
1. Property
- Bringing out the property (Temporary)
- Bringing out the property (Permanent)
2. Product
- Bringing out the product (Temporary)
14. Leaving Property at the Guardroom
Using the Locker Room
Operation guideline for opening and closing the office gate and DC gate
1. LP staff keeps all the DC’s key and office’s keyin the KEY BOX
Open-Close Office Gate
1. LP Staff opens the gates with the office’s keys as per determined.
2. Once the gate is opened-closed completely, keep the key in the KEY BOX
DC’s gate Open-Close
1. LP staff open the DC gate as per the parts requested by OPT DC in order to receive and deliver the goods
2. OPT DC shall be responsible for opening an dclosing the DC gate during the day.
3. LP staff shall hold the key to lock the DC gate once the daily routine responsibilities end.
4. Once the gates are open-closed completely, LP staff will keep the key in the KEY BOX.
Operation guideline for inspecting the delivery of the goods from DS
Objective
1. To check and prevent the goods from being
damages, over, wrong model prior to distributing from the DC.
Operation Guidelines
1. DS sends the product list as cover letter through mail to LP
2. LP prints out the cover letter.
3. LP checks the accuracy and see if goods are in 100% complete condition in collaboration with Shipping staff. Then remove the tail of the TAG and keep it as evidence for checking if the goods has been distributed to DSDC or not. Subscribe the signature in the fields LP and Shipping.
4. After the goods has been inspected completely, Storage Dept. will shoot the goods down and wait for DSDC to check.
5. LP closes the goods resting area and prohibit the unauthorized party from transgressing the area until DS receives the goods. Then the said area can be released.
6. LP submits the cover letter to DSDC staff.
7. DS staff hands over the cover letter to DSDC representative for checking the qty and the accuracy of the goods.
8. Contractor then checks the accuracy and sign in the cover letter. Then inform the DSDC staff.
9. DSDC staff notifies LP to release the string and allow the contractor to enter to the said area to receive the goods and deliver to the customers
10. In the cover letter,the signatures of LP, Shipping, DSDC and Contractor must be subscribed. Except for job with changes and postponement, the RTV document shall be used instead of the cover letter and the following inspectors; DC INV, DC STORAGE, LPDC and DSDC must subscribe the signatures in the document.
11. LP notifies the damages, under, over, wrong models found and assign the Storage staff withdraws the new product in replacement for the defected one prior to submitting the work to DSDC
12. LP hands over the cover letter to DS to check the product before distributing the goods to Vendor so that Vendor can deliver and install the goods for the customer afterwards.
13. Once the DSDC checks the goods and found none of defection, over, under, and wrong model, DSDC will distribute the goods to Vendor and Vendor will sign to certify the receipt of the goods on the cover letter.
14. DSDC will submit the cover letter back to LP and LP will keep all the cover letters for a certain day.
Operation guideline for GR Area
Objective
1. To check the accuracy of the receipt of the goods as per the quantity specified in the PO.
2. To check if the qty of the goods received are correct as per the physical items received.
3. To check if the package is 100% complete to reduce damage balance.
4. To prevent the dishonesty commited by the staff in collaboration with Vendor.
Operation Guideline
1. LP gets the GR details of DC during the day
2. LP filters the data by selecting the group of product to be randomly inspected by focusing on MC : AP and AV
3. LP checks the qty of the goods to ensure that it corresponds with the Daily DC GR Document. LP check if the package is 100% complete.
Operation guideline for inspecting the storage area
Objective
1. To check the qty and to see if the condition of the goods kept is 100% complete as per specified in the system.
Operation Procedures
1. LP notifies Inventory staff to retrieve the product data in the system to randomly check the storage with reference to the storage data in each location.
2. LP notifies OPT staff to take part in checking the goods kept in each area.
3. LP counts and check the qty of the goods in each area if they correspond with the qty specified in the Cycle Count document and they are in complete condition.
Operation guideline for inspecting the Project Sales product
Objectives
1. To prevent the defected, under, over, wrong model goods before sending out from DC
2. To prevent the Shipping chauffer and HomePro from secretly taking the goods out of the DC.
Operation procedures
1. Data Admin notifies LP to distribute the Project Sales product.
2. Staff from 3 depts. take part in distributing the goods : 1.Data Admin 2. LP Staff 3.Shipping staff. All the aforesaid parties help check if the products are in 100% complete condition and subscribe their signatures in Project Sale document.
3. LP records the product details (e.g. document No., type of the product, qty, Art. In Project Sales Product Log Book of LP dept.
Operation guideline for inspecting the delivery of the goods to store
Objectives
1. To ensure that the goods kept in the container is in