Greeting guests with direct eye contact and a smile, welcoming them to ASCENT SPA Make guest reservations for spa services Enroll guests in special programs or memberships Answer telephones in 3 rings and provide proper response (appointment booking, answer questions) Receive payments for goods and services and properly account for all transactions and monies. Reconcile daily sales, deposits and receipts as outlined in Standard Operating Procedures and Protocols Communicate and inform co-worker(s) of any and all pertinent information throughout shift and at shift close. Handle and assist as needed with guest recovery and issues. Respond with management as directed. Maintain facility by checking equipment, refreshing linen, light cleaning, maintain retail inventory on display Ensure proper coverage of desk when it is necessary to leave area Assist as needed with lifting and storing equipment, product displays and preparing for special events