organizational inputs and what people do. Effectiveness, on the other hand is
concerned with “doing the right things” and relates to the outputs of the job,
and what people actually achieve. Efficiency often affects shorter term
productivity issues, while effectiveness is a broader concept which involves
the longer term strategic view. Although both are important, placing too great
an emphasis on either efficiency or effectiveness can cause tensions in the
workplace. Of course business leaders have to run their businesses as
efficiently as possible by controlling actual inputs and outputs, but they al