The traditional Japanese approach
(iii) The cost of quality
The Japanese accompanied pursuit of quality with the minimise the costs of that quality.
To work, costs of setting it up and implementing it have to be kept down.
The approach is based on the use of the mass of the workers using statistical approaches in order to monitor and control quality, rather than using the high cost consultants
It is based on motivating and trusting employees to implement and control quality procedures.
This is fundamentally different to the western approach based on establishing some kind of standard and then sampling the production