Therefore, further research is fundamental with a view to deepening these aspects in different care contexts, attempting to identify the convergences and divergences of these meanings, as well as to expand the debate among professionals, clients and managers about humanization, proposing strategies within the reach of each reality, so that all stakeholders understand the relevance of humanized practices that go beyond the manuals of the Ministry of Health but remain more focused on the field of thought than action.
This study is limited by the setback of the situation at the study hospital, which restricted the sectors for data collection. Nevertheless, the results are relevant as the proposed objectives were achieved, contributing to the fundamentals and the art of nursing care.