the AR Supervisor to process this request in accordance with the Hotel Accounting SOP on Revenue and Rebates. A chargeback, although similar in nature to a request for refund, occurs when Global Collect is notified by the guest’s acquiring bank that the said guest has disputed the charge (usually at a later date) and is therefore reversing the transaction which in turn is passed through by Global Collect to the property in question. In this case, since the reversal has been made, the AR Supervisor will need to inform the .Director of Finance so that a reclassification entry can be made to reflect this transaction and payment reversal while the AR Supervisor disputes the said chargeback with Global Collect