Good morning, everyone. I’m Carlolyn Mezel from Personnel. I’m going to talk today about how every one of the staff there can help improve customer service. My message is that we need to make some changes-but the good news is that I think a few simple changes will make a big difference. Now, today’s presentation is divided into two parts. For the first hour, I’m going to talk about three important improvements we can make in dealing with customer complaints. Then after lunch, I’m going to talk about something we can do improve the order process. OK, then, let me start by giving you some background information. Uh…. can everybody see this slide? This shows …. - - Who is the woman probably talking to?
เลือกคำตอบเดียว
a. The department manager
b. The company’s customers