A glance over the performance pattern of the world airline industry reveals that it operates in a pattern of perpetual cyclicality that depicts spells of strong demand and high profits followed by periods of weak demand and week return and vice versa. Airlines having focused on passenger satisfaction have considerably achieved profitable growth (Accenture, 2013). However, air lines with sustained growth are those who keep their customer satisfaction top priority and profitable growth is followed automatically. The customer focused industry’s competitiveness helped customers to find new ways of booking their flights, remaining digital and updated about the route map even while in the air. The innovative solutions have helped airlines increase industry