Having said that, the hotel, catering and tourism (HCT) sector of the industry suffers
from high levels of labour turnover. 8 This provides a constant challenge for employers,
limits the ability to maintain a skilled workforce and results in enhanced costs. The
Marriott Corporation, for example, reported in 2000 that a 1 per cent increase in employee
3 The Travel and Tourism Industry statistics quoted here are as defined by the World Travel and
Tourism Council (WTTC) which includes all providers, including tour and transport operators,
accommodation and their associated catering services. This definition of the industry does not
include all contract catering activities, unless they are provided as part of the travel process, or for
travellers at a tourism destination, nor does it include services provided to residents (as in the ILO
definition mentioned in the main text).
Having said that, the hotel, catering and tourism (HCT) sector of the industry suffers
from high levels of labour turnover. 8 This provides a constant challenge for employers,
limits the ability to maintain a skilled workforce and results in enhanced costs. The
Marriott Corporation, for example, reported in 2000 that a 1 per cent increase in employee
3 The Travel and Tourism Industry statistics quoted here are as defined by the World Travel and
Tourism Council (WTTC) which includes all providers, including tour and transport operators,
accommodation and their associated catering services. This definition of the industry does not
include all contract catering activities, unless they are provided as part of the travel process, or for
travellers at a tourism destination, nor does it include services provided to residents (as in the ILO
definition mentioned in the main text).
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