◆Check your mobile network or Wi-Fi internet connection
*Please see below for examples of environments in which are known to affect the signal strength.
1) Confined indoor or underground areas (e.g. subway)
2) High-speed travel (e.g. train, car, etc)
3) Areas directly under high-voltage electrical power lines
- In some cases poor signal strength may continue despite three or more signal bars being displayed on the smartphone device.
- Poor signal strength may occur for reasons other than those listed above.
- If using a Wi-Fi connection, please try connecting to either the 3G or LTE (4G) network.
- Conversely, if using a 3G or LTE (4G) connection, please try connecting to a Wi-Fi network