Facility PHY5. This hotel internet system is workable.
PHY1. Parking is available for hotel guests.
2 items –Cronbach „s alpha= .700
Staff service quality SER4. Hotel staffs express a willingness to serve.
SER3. Hotel staffs are in neat appearance.
SER2. Hotel staffs are helpful to customer.
SER1. Hotel staffs are polite and friendly.
4 items –Cronbach „s alpha= .824
Value for money VFM2. Hotel food and beverage are value for money.
VFM1. Hotel room quality is value for money.
VFM3. When I „m thinking of this hotel reputation,I feel
that room price is not that expensive.
VFM4. Hotel facilities make me feel “ value for money”.
4 items –Cronbach „s alpha=.895