All nursing staff (RNs and CNAs) on the intervention units were
encouraged to participate in the educational sessions. The Quality
Intervention Team had no supervisory relationship with the
nursing staff on the study units. Recruitment of RNs and CNAs was
facilitated by the nurse managers and educators. Nursing staff were
incentivized to attend by offering continuing education credit for
the educational sessions and by providing refreshments. Attendance
records were kept for all educational sessions, competency
training sessions, and journal clubs.