First of all, please let me introduce myself. My name is Jirattaya, the PIC of claim handling of PA-BKK.
Secondly, on behalf of Panalpina Thailand, we express our regret that the shipment was found damaged condition. From this instance, please be informed that we are now reviewing and considering the merits of this incident 'on without admission of liability basis' as per the relevant information. Should your shipment be covered by insurance, may we kindly recommend you report this incident to your cargo insurance to seek a quicker and fuller settlement.
In order to verify the actual damages of damaged goods, we will appoint the external surveyor to participate with your team. From this instance, please kindly provide information as below :
1. Where is the current location of this cargo?
2. The person in charge (ie. engineering’s name, phone number, email address, map) for joint investigation
If its available, shall I recommend for the investigation will be held as soon as possible. The tentative schedule will be held on tomorrow afternoon (April 18 on 2.00PM onwards). Please confirm us accordingly.