- Guest always kept extending one more
night by booking through under different
booking online sources.
- At first, guest booked a premium corner
room through hotelthailand.com and used
her debit card for guarantee the booking.
However, today RSVN had already closed
allotment on hotelthailand.com website
sources , we could not accept the booking
from hotelthailand.com (under Asiantrails).
- Agent informed guest that they would
unblocked her credit card and it took about
1 day for processing because they had not
charged the amount of room charge to
client credit card yet. However, guest was
not appreciated at all and questioned why
they still could book through the website
and put her credit card for the payment.