Estlund makes a compelling case that, despite continuing patterns of hierarchy and discrimination, workplaces are still the only environments where most people are likely to have sustained encounters with people of differing racial, cultural, and ideological backgrounds. They also engage in such experiences with relative civility, and around practical, goal-directed tasks, making them relatively conducive to sustained experiences of collaboration. Her evidence shows that these features of work and workplaces enable people to develop enhanced respect for others, reduce their prejudices and stereotypes, build trust, develop civic skills, and create cross-group networks. Estlund observes that “it is not just the friendship potential of workplace relations that makes it a promising source of interracial contact.” The work process itself “is generally cooperative and directed towards shared objectives; much of it is sustained, personal, informal, and one-to-one.” Workplaces further democratic equality by “convening strangers from diverse backgrounds and inducing them to work together towards shared objectives under the aegis of the societally imposed equality principle” (2000, 25).