1 Clearly summarize the contents of your message in the subiect line, e.g write May 23 Project Management Team Meeting Agenda rnther than just Meeting. 2 n't use the Ce (carbon copy) function to copy your message to everyone unless you really need to 3 Use Becs (blind carbon copies) when sending a message to a large group of people who don't know each other. then that's what you do in a 4 If you normally address a person as Ms Mrs Mr first email: if you normally call them by their first name, then you do that 5 Reply to a message, dont start a new email. Keep the thread by leaving the original messages attached. 6 Keep your messages shorter than a page. so readers don't have to scroll. People reading messages on cell phones and mobile devices otten ignore long messages. 7 If you need someone to give you information or do something for you. be very specifie 8 To communicate very complex information, use the telephone. or face-to-face conversation, rather than email. 9 AvoiD CAPITAL LETTERs- THEYRE THE EquivALENT OF SHOUTING IN soMEONES EAR AND THEYRE MORE DIFFICULT TO READ o use capitalization and punctuation the same way that you would in any other document, smileys are used in personal emails and are not appropriate for business 2 There is no such thing as a private email. The system administrator can probably read all mails. and anyone can easily forward your message, even accidentally. Somewhere in the world there is a hacker who can read your mail if he tries hard enough, Don't write anything you wouldn't say to a person's face or in public or write on the back of a postcard. If you send it from the office, it comes from the office: personal emails sent from work communications whatever their content. are regarded as official company Use the spel chek and re-read you mesage one last time before yoo send it.