Table 13 .2 Overview of process optimization approaches
Initiatives Implementation
Omit Seek and cancel unnecessary work steps
Standardize Standardize work steps with comparable content, thus making them transferable
Improve use of resources Are allused in such a way that the total throughput time is reduced? resources Are any areas under-capitalized, thus causing generally higher costs through uneconomical maintenance measures (e.g. outdated ICT equipment or transport fleet)?
Replace with otherprocesses Does it make sense to replace a process with another thus avoiding duplicate work?
Do activities inparallel Reduce the process duration for the costumer through the simultaneous processing of several sub-processes
Outsource Transfer processes that are uneconomical and/or do not reach a critical number of cases to other administrative units or external service providers
Avoid doubling back Implement quality measures so that post-processing becomes superfluous
Collaboration For complex, non-sequential decision-making process, structure collaboration such that the relevant stakeholders are integrated from the outset