According to organizational culture literature and research in dynamic simulation, a great number of problems
encountered by firms facing a dynamic and highly competitive environment are due to their ineffectiveness to
cultivate the appropriate culture in order to adapt to significant changes of their external environment and align
their competitive strategy accordingly [47, 48, 49]. For example, Trivellas and Santouridis [50] empirically
concluded that the “hard” TQM elements such as process and quality management, and information analysis
facilitate firm’s innovativeness only through job satisfaction which intervenes as a mediator. Under the same
logic, the importance of the effective connection between things and people is highlighted by evidence
supporting that ISs promoting member dialogue, teamwork, interpersonal communication and cooperation foster
task productivity [51]. In particular, their capabilities tend to build or reinforce group collaboration, job
satisfaction, involvement and development, and in alignment with organizational culture they may produce a
sustainable competitive advantage.
According to organizational culture literature and research in dynamic simulation, a great number of problems
encountered by firms facing a dynamic and highly competitive environment are due to their ineffectiveness to
cultivate the appropriate culture in order to adapt to significant changes of their external environment and align
their competitive strategy accordingly [47, 48, 49]. For example, Trivellas and Santouridis [50] empirically
concluded that the “hard” TQM elements such as process and quality management, and information analysis
facilitate firm’s innovativeness only through job satisfaction which intervenes as a mediator. Under the same
logic, the importance of the effective connection between things and people is highlighted by evidence
supporting that ISs promoting member dialogue, teamwork, interpersonal communication and cooperation foster
task productivity [51]. In particular, their capabilities tend to build or reinforce group collaboration, job
satisfaction, involvement and development, and in alignment with organizational culture they may produce a
sustainable competitive advantage.
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