If an organization has no current process in
place, it behooves the committee to draw it out
using an appropriate method such as a service
flow chart or a blueprint. Since “customers
usually expect firms to understand the full extent
of their relationships, operating and delivery
processes are often highly compartmentalized
into a series of discrete activities performed by
numerous different players ..[it is necessary] for
a firm to understand the nature of the
process ..[and] flowchart or ‘map’ each process
step by step”