Customers of global logistics services often place a premium on their ability to easily and effectively place orders for products. Customer satisfaction can be directly influenced by how ‘hassle free’ and smooth placing orders can be. Five specific dimensions are valued by global customers,namely:
1.Ordering Procedures:These are how efficient and effective the procedures followed by the supplier are when taking orders.This includes automatic replenishment and other IT capabilities.
2. Information Quality:This is the customers’ perception of the information provided by the supplier regarding products.
3. Order Release Quantities: This represents product availability, including backorder and out-of-stock issues.
4.Personal Contact Quality:The firm’s personnel in charge of distribution and ordering,and their ability to foster customer
relationships, are key.
5. Financial Procedures: In global supply chains, the ease of financial transactions, foreign currency negotiation, and credit terms are often critical to buyers.