Abstract
Objective: This paper develops a conceptual framework for performance measurement as a pilot study on holistic hospital management in the Japanese healthcare context.
Methods: We primarily used two data sources as well as expert statements obtained through interviews: a systematic review of literature and a questionnaire survey to healthcare experts. The systematic survey searched PubMed and PubMed Central, and 24 relevant papers were elicited. The expert questionnaire asked respondents to rate the degree of “usefulness” for each of 66 indicators on a three-point scale.