We are get ready to send new handles these days.
Regarding to elevator returning back, we need your support as belows,
a) Can you find a third Inspection company to issue a report of defect for the elevators ? if not, we have to pay high import tax according to regular import policy. OR
b) Remove all the marks on the packing case and elevator, including LOGO,API information,etc. The best way is to be packed by a new box, and then we can import to China normally at the lowerest Cost.