Walmart addresses this decision area of operations management through behavioral analysis, forecasting, and continuous monitoring. Behavioral analysis of customers and employees, such as in the stores, serves as basis for Walmart’s process and capacity design of store processes and capacity, personnel and equipment. Forecasting is the basis for the firm’s ever-changing capacity design for human resources. Walmart’s HR process and capacity design evolves as the business grows. Also, to satisfy concerns in this decision area of operations management, the company uses continuous monitoring. Continuous monitoring of store capacities informs Walmart’s corporate managers to keep or change current designs.