SUMMARY
• Results-driven and energetic professional with 7+ years of work experience in diverse help desk roles
• Highly skilled in responding to tickets generated by users in a timely manner
• Demonstrated ability to diagnose and fix problems of operating systems
• Track record of working with end users and providing effective Tier 2 and Tier 3 support
• Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support