The information system (IS) literature has previously emphasized the positive
contribution of IT-enabled quality information on decision making and firm performance,
particularly when firms operate in highly competitive and uncertain settings. Yet, our
understanding of how such information potentially transforms transport operations and generates
improvements in organizational performance is limited. In response, the authors conduct an
exploratory comparative case study of three transport firms that have introduced the global
positioning system (GPS) in their operations. The purpose of this paper is to focus on assessing
changes in transport operations due to the use of the quality information GPS provides and the link
between these changes and organizational benefits.