Promoting organizational resiliency. In responding to crises, management’s
focus is on business recovery. For most, recovering from a crisis has meant
returning the organization to a precrisis state or, as has been described in our
data, returning to “business as usual.” Yet, there are leaders whose postcrisis
vision for their organization is to move it beyond where it was in the past. Crises
can serve as a catalyst for thinking differently about what is possible for the
organization (Brockner & James, 2008). In the case of crisis leadership, we
believe that the ability to see an organization through a crisis and, in the end, to