Direct statements which are short, conclusive and get down to the point are not common at all. This is perceived to be impolite. It is common to use very long-winded time-consuming remarks and the statement made can be very unclear. For example, a customer’s requirements which are to be implemented by a tradesman can lead to the strangest of results. The tradesman will usually assure the customer that he has understood the instructions. Subsequent questions which might have made sense are hardly ever asked.