2. Determine and state the needs = The needs of customers.
• Must be fast and convenient
• One stop shopping
• Must be able to verify that an item was sent yet?
• Want the item has not been damaged. If damaged, can be changed or returned.
• If being swindled from online shop must be able to prosecute and have to get the money back.
• Must have promotions such as free shipping or buy the lot was the giveaway.
• To give the product information correctly and politely