Facing the update of the management concept, enterprises require a new systematic management process which focuses on customers; the new management also needs enterprises to synchronize their own business operation with the customer demands, make and implement the different mode of operation for different customers, to achieve and meet the real needs of every customer. Accordingly, CRM emerges as the demand. (Zhang 2009) As a result, CRM is recommended for establishing unique relationships with customers and for generating more value to goods and services than what is possible through traditional transaction marketing. Traditional marketing was focused in wining customers. (Payne,1999) The new CRM paradigm reflects a change in the traditional marketing, described as “customer management”.