Tour guide or tourist guide is the person who leads and guides the groups of people around the town, attraction or historical area to provide information and commentary about the places. Usually tour guide is the one who assists the groups of tourists with the guide’s profound knowledge of the places and the tour time can be 10-20munutes, a day or up to a week. There are many types of tour guides consist of on-site guides, city guides, specialized guides and step-on guides which each types of tour guide work in the different area of expertise such as specialized guides are the guides who work on unique activities e.g. bike tours. Being a tour guide has many benefits yet it is one of the most important works as tour guide has a direct contact with the tourists, influence the enjoyment of the tourist and being the center of services and information provision. As the tour guides are the service providers their behavior and action must maintain in high quality standards thus their actions should demonstrate openness, accountable, objectivity, selflessness, and the most importantly is honesty or integrity. Moreover, tour guides must be able to communicate spontaneously, handling crisis, have skills of leadership and deal with complaints. The process of the tour guides include before, during tour and after tour processes which are comprise of :
Tour guide or tourist guide is the person who leads and guides the groups of people around the town, attraction or historical area to provide information and commentary about the places. Usually tour guide is the one who assists the groups of tourists with the guide’s profound knowledge of the places and the tour time can be 10-20munutes, a day or up to a week. There are many types of tour guides consist of on-site guides, city guides, specialized guides and step-on guides which each types of tour guide work in the different area of expertise such as specialized guides are the guides who work on unique activities e.g. bike tours. Being a tour guide has many benefits yet it is one of the most important works as tour guide has a direct contact with the tourists, influence the enjoyment of the tourist and being the center of services and information provision. As the tour guides are the service providers their behavior and action must maintain in high quality standards thus their actions should demonstrate openness, accountable, objectivity, selflessness, and the most importantly is honesty or integrity. Moreover, tour guides must be able to communicate spontaneously, handling crisis, have skills of leadership and deal with complaints. The process of the tour guides include before, during tour and after tour processes which are comprise of :
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