6. CONCLUSIONS
6.1 Key Areas of Expected Change
The influences and drivers of innovation and new organisation of
public sector, combined with the increased pressure that most
welfare states are under, not only result in new changes, they also
change the pace with which the welfare state is adapting to the
new environment, new roles and new engagement with
stakeholders and ''customers''. They include, across the domains,
globalisation, ageing population, heightened expectation from
users of services from the government, the demand for new skills,
as well as the opportunities deriving from the Information Society.
Overall, the picture emerging from the trends analysis in the ICT
for governance and policy modelling domain in Europe can be
summarized into three key areas of expected change: