If you are receiving this error, it means that you are logging into an account that is not flagged for H1Z1.
Typically this is caused by one of the following:
•You have linked your purchase to a different SOE account. To recover the correct account, either click here to go to the recovery page or you can click here for a detailed walkthrough.
•Your purchase may not have completed. Please visit your Steam Library to verify your purchase.
•Are you able to log in, but just can't locate your characters? In that case, click here.
If you are unable to locate the correct account with the recovery instructions, you can contact support here.
We will need the following information:
•Purchase date
•Station Name
•Any additional Station Names you might have
•Your Steam profile ID