Thank you for getting in touch using our in-house email address. It is much easier than communicating through AirBnB.
Here is the general information we usually send to guests who will arrive at the airport.
So we can better plan, please let me know what time your flight will arrive in Honolulu. I generally work off-site during the evenings after 5PM, but I will arrange for someone to be available...please just call us at 808-397-9025 when you hit the airport so we know you have safely arrived. And keep this number on hand, as it is our 24-hour on-call line. (If you don't have a Hawaii-enabled cell phone, please bring at least two U.S. quarter dollar coins--4 would be better--with you so you can call us from the pay phones on our property, in case you arrive when our office is closed). If you arrive after 6 PM (18:00), or on a Sunday/holiday, we have a "late check-in" fee of $10.00, paid to the on-call person who checks you in, in the manner of a tip.
If you're not renting a car, the easiest way to reach us is by shuttle. You can get an advance reservation on www.ReliableShuttle.com at 808-735-4225; it's $16.00 one way plus tip (about half cab fare). YOU WILL NEED TO BE ABLE TO CALL RELIABLE FROM THE AIRPORT TO FINALIZE PICK-UP DETAILS. (They also provide a round trip for $30.00.)
Most of the drivers at Reliable Shuttle know us, but please inform both the dispatcher and the driver that your destination is the Plumeria Hostel on Piikoi St., corner of Young St.
The bus requires a transfer or a long walk; and you are only allowed to enter a bus with whatever can fit on your lap. (Some bus drivers don't enforce that, but some do.)
I hope you have a seamless flight experience.