Certificate of Approval and Complaints against the Client
3.1 The Certificate of Approval is valid from the original date of approval subject to the findings from subsequent visits, as set out in the Service Offer(s), proving satisfactory.
3.2 The Certificate of Approval remains the property of LRQA. In the event of the approval lapsing or being withdrawn, it is the responsibility of the Client to destroy the Certificate and any electronic or hard copies thereof.