A three way between-within subjects ANOVA was used as a method of analysis,
with two between-subjects variables and one within-subjects variable. The first betweensubjects
variable was patron type, and consisted of undergraduate students, graduate
students, and faculty members. The second between-within subjects variable was
Carnegie Classification and consisted of RU_H or Master’s M classification. The withinsubjects
variable has three levels that serve as three dependent variables. Each dependent
variable is a composite or the mean score for the combined eight questions that make up
the Information Control component of LibQUAL+®. The Information Control
component deals with collections and the access provided to those collections. Because