Enhancement of service quality through operation of All-employee Service Quality Inspection System
Asiana Airlines operates various 'service quality inspection systems' to evaluate and manage efficient service quality. The results of service quality inspections conducted by service quality experts in numerous service locations and flight inspections conducted by all employees upon their business trips are reported to the CEO and related departments, and used as real time service quality enhancement data. In particular, the domestic/international airline quality monitoring conducted by all employees is used as a major means when establishing our differentiation strategy.