The Continuous Quality Improvement
(CQI) model (called „Kaizen‟ – from 1980s Japan)emanates from total quality management and is described by Imai (1998) as the belief that every
human being can add value to improving the workplace where he spends a third of his life. According to Atkinson (1994), there are six main aspects to Continuous Improvement which apply to a hotel industry operation. These include: