Method
The Work Setting and the Corporate Climate
Data for this research were provided by nearly 1,000 employees--
technicians and field managers--in the service division of a major office
machine corporation. The technicians spend virtually all of their time
"on the road" repairing office machines, whereas their managers work
in geographically organized branch oifices. The managers and technicians
have relatively little direct contact, although the managers are responsible
for the work of the 18 or so technicians on their work team.
Their typical contacts include the subordinates' briefly seeing the manager
once a week to hand in time cards, occasionally speaking to the