Brunt management decided that because this is their fi rst venture into a country
outside the UK, they want to use PCNs to set up the new hotels
and that only internal candidates should be considered. They think that this is important so they
can incorporate the organization’s values. However, they believe that once the hotels
are up and running, HCNs could be hired. The management vacancies must be fi lled
as soon as possible.
In their company literature, the organization states that their core values are to:
Provide excellent levels of customer service to all guests.
Provide a clean and comfortable environment for guests and staff.
Recruit and retain excellent staff.
Support and develop staff so they can reach their full potential.
Continuously strive to improve all aspects of the business.
Ensure that all hotel buildings, fi xtures and fi ttings are well-maintained in a
proactive manner.
It is important that the management consultants for this project take these core
values into account when making their recommendations.