Belle san
At least, you have to complete customer requests (ex, documentations )
that habitually within due-date, even if you are very busy.
That’s one of most important responsibility of Representatives.
If you need any help come to my office and discuss with me.
My former teacher in University used to tell me again and again.
“Submit your work in due-date even if you not complete it.
If you didn’t submit it your point is 0 point forever,
and if you submit uncompleted work but you can get 50 point at least
and moreover you can get next chance to resubmit.”