Technologyoverload: The proliferation of personal information devices such
as home computers, mobile phones and digital organizers, coupled with the rise
of new media such as e-mail and the World Wide Web, have forever altered
the way in which information consumers work and play. These fragmented
information channels often result in inefficient working patterns as users switch
from device to device and between different media (Evans, 2004) which may
result in mobile savvy customers unable to use their devices for day to day
tasks such as e-banking.