Overall, from the evidence I have given you, I hope you can appreciate this holiday wasn’t a holiday. It was a nightmare. There was absolutely no customer service what so ever. Throughout the holiday, we were supposed to be relaxed and happy. Instead we were stressed, annoyed and upset. Basically I could go on and on but I am just highlighting the main unpleasant incidences. It says it all when you can’t wait to get home and you’re looking forward to getting on the plane to eat a meal.
This was made all the more disappointing as we were celebrating our 15 year anniversary together and it ruined the memory of it, which can never be replaced. We never enjoyed anything on this holiday from start to finish.
I am currently in the process of taking legal action against them and youtavel who sold this accommodation to us . I go abroad 2-3 times a year and have never experienced anything like this, it was our worsed "holiday" ever .